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How to use hpy

Guides and answers for clinicians, practice admins, and clients.

Updated

What is hpy

hpy turns therapy sessions into clinical notes.

Available on iPhone, iPad, Android, and the web.

  • Session notesSeven formats, including SOAP, DAP, and BIRP.
  • Group notesOne recording, one note per member.
  • Treatment plansDrafted from session history.
  • Between-session workActivities clients commit to and complete.
  • VivAnswers questions about your own caseload.
  • EHR connectionAlerts and form filling in your EHR.

From session to note

Record

By voice, typed notes, or guided prompts.

Transcribe

hpy transcribes the session in the background.

Draft

hpy drafts your note and tells you when it is ready.

Review

Read the draft and make your edits.

Get started

  1. 01

    Sign in web.thinkhpy.com or the app

    Use a one-time passcode by email or text, a magic link, Google, or Apple. You choose your role the first time.

  2. 02

    Try the sample client Clients

    A client with made-up details is already on your caseload. It is left out of reporting.

  3. 03

    Set how you practice Settings

    Drafts follow the modalities you list. Custom instructions apply to every note after you save them.

  4. 04

    Add a client Clients > Add

    Document on your own, invite the client, or invite them under a generated name such as Willow.

Every draft waiting on you is listed in Pending sessions.

Topics

  1. Open a client and start a session.
  2. End the session when you are done. Cancelling discards the audio.
  3. hpy drafts the note in the background. You can close the app.
  4. Edit the draft, then export it as a PDF.
  1. Confirm who is in the room.
  2. Capture a short voice sample for anyone not already on file.
  3. Record, then resolve any line hpy could not attribute.
  4. hpy drafts one note per member.
  1. Write an activity, or accept one hpy suggests from the session.
  2. Add up to six action items, then assign it. The client is notified.
  3. The client commits, then marks it complete.

Assigned›Committed›Completed

  1. Open a thread, or pick up a named one. History is kept.
  2. Type or dictate a question, or tap a suggested opening.
  3. Viv answers from your caseload only.

Viv does not diagnose, recommend treatment, or write to the clinical record.

  1. In Settings > EHR integration, pick your EHR.
  2. Enter your credentials. hpy validates them before storing them.
  3. Revoke them at any time from the same screen.
  4. The Chrome extension fills EHR forms with content from hpy. You submit.

Check that your agreement with your EHR vendor permits credential storage.

  1. Too short. The session fails and says why.
  2. Poor transcript. Reprocess from the stored recording. No need to record again.
  3. Draft failed. Reprocess for a new draft. hpy also retries on its own.

FAQ

  • iPhone and iPad, from the App Store
  • Android, from Google Play
  • The web, at web.thinkhpy.com
  • Chrome, through the hpy extension for EHR forms

Your caseload is the same everywhere you sign in.

No. Admins see counts and rates. They cannot open recordings, transcripts, or notes.

No. A notification says a draft is ready. Reading the draft requires signing in.

No. Payments run through Stripe, and card details go directly to Stripe. hpy stores a customer reference and your subscription state.

Cancel in the app. You keep access until the end of the paid period. A lapsed subscription does not delete clinical data.

You delete it yourself in account settings. hpy revokes sign-in and removes any audio still waiting to be processed.

Clinical records follow your practice's retention policy. For a record of what was deleted, email support@thinkhpy.com.

Changelog

Changes that reached production, newest first.

  1. Motion and security updates

    • ChangedPanels, menus, and Viv replies now use gentle motion.
    • SecurityUpdated third-party components to address reported vulnerabilities.

  2. Group review and referrals

    • AddedCreate a group with a name and members, or paste a list.
    • AddedMark who is present before and during a group recording.
    • AddedName each voice in group review before notes are written.
    • AddedRequest a gift card from your referral balance.
    • ChangedThe referral tab shows rewards, progress, and sharing options.
    • ChangedViv in Admin opens with suggested questions and can answer with tables.
    • ChangedEditing and billing review pause while a note is being reformatted.
    • FixedSaved note edits now show when you reopen a note.
    • FixedReferrals now count sign-ups completed with a one-time code.
    • FixedEnded group sessions appear in the list without reloading.

  3. Billing code suggestions

    • AddedNotes suggest billing codes you can accept, dismiss, or undo.
    • AddedOn a phone, the web app points you to desktop or the mobile app.
    • FixedThe sidebar drawer fits on narrow screens.
    • SecurityNote PDF downloads use a fresh, short-lived link each time.
    • SecurityUpdated third-party components to address reported vulnerabilities.

  1. Light mode and note formats

    • AddedLight mode is now the default. Choose Auto, Light, or Dark in Settings.
    • AddedSwitch a generated note between SOAP, DAP, BIRP, GIRP, PIE, FOCUS, and SIRP.
    • AddedSet a preferred format for new notes in Settings.
    • AddedViv suggests starter prompts based on questions you have asked before.
    • FixedViv's opening message now stays in your client chat history.
    • FixedLong session labels no longer overflow during recording.

  2. Support Center

    • AddedA Support Center with video tutorials that tracks your progress.
    • ChangedViv offers supervisory or well-being reflections only when you ask.
    • SecurityUpdated third-party components to address reported vulnerabilities.

  3. One sign-in screen

    • ChangedSign in or create an account from one screen.
    • AddedPaste a one-time code straight into the code field.
    • Changedhpy emails have a refreshed design.
    • SecuritySigning out or switching accounts clears all locally stored session data.

  4. Bulk provisioning and search

    • AddedBulk provisioning of clinicians from a supplied list.
    • AddedSearch across your own clients and groups.
    • AddedViv threads in Admin are titled automatically. Renamed threads keep your title.
    • ChangedNote drafting moved to an upgraded model.
    • ChangedTreatment plan drafting revised for clearer structure.

  5. EHR alerts

    • AddedEHR alerts. Outstanding items from a connected system appear in hpy.
    • AddedAcknowledge an EHR alert or mark it read.
    • AddedRevoke a stored EHR credential from within the app.
    • AddedSuggested Viv openings drawn from your current caseload.
    • AddedThe app updates as soon as background processing finishes.
    • ChangedGroup status can be updated after creation.
    • SecurityCorrected an authorization path that let a client account reach data outside its own record.

  6. Viv threads and EHR automation

    • AddedNamed, persistent Viv threads. History is kept between uses.
    • AddedAutomated EHR interaction for supported systems.
    • ChangedRecordings upload in the background, so the app does not need to stay open.
    • FixedPasscode verification assigned the wrong role in some sign-up paths.
    • FixedReminders could arrive at the wrong local hour.
    • SecurityInbound provider notifications are signature-verified before hpy acts on them.

  7. Onboarding and group reprocessing

    • AddedOnboarding questions at first sign-in.
    • AddedReprocess a group session from stored audio.
    • AddedDefault custom instructions for new clinician accounts.
    • ChangedEmail addresses are normalized before matching, preventing duplicate accounts.
    • FixedNote generation failed on certain session shapes.

  8. Group sessions

    • AddedGroup sessions. One recording, separated by speaker, with a note per member.
    • AddedAutomatic group naming from the first session's subject.
    • AddedAdd a client directly, without inviting them.
    • ChangedSessions record whether content was drafted by hpy or revised by the clinician.

  9. Dictation and export formats

    • AddedDictate into Viv threads, and cancel while transcription runs.
    • AddedCustom PDF export formats for notes.
    • ChangedReprocessing reaches a usable draft faster.
    • FixedStanding custom instructions were not applied to every draft.

  10. EHR integration

    • AddedEHR integration, with credential validation and encrypted credential storage.
    • AddedAutomatic reprocessing of sessions that failed for transient reasons.
    • ChangedFaster caseload loading for large caseloads.

  11. Treatment plans and referrals

    • AddedTreatment plans drafted from accumulated session history.
    • AddedReferral program. Each clinician's code earns credit once per referred account.
    • AddedCancel all active subscriptions on an account at once.
    • AddedEvery credit movement records its cause.
    • ChangedThe clinical assistant was renamed from Mira to Viv.
    • FixedA referral link could be redeemed more than once by the same account.

  12. Web sign-up

    • AddedSign up on the web, without starting on mobile.
    • AddedMore recording file formats accepted on the web.
    • AddedPending sessions, listing everything awaiting your review.
    • AddedA sample client for new clinicians.

  13. Clinical assistant

    • AddedThe clinical assistant, with conversational access to your own caseload.
    • AddedAssigned work carries emotional context from the session it came from.
    • AddedMagic links that open a specific screen in the app.
    • AddedIn-app feedback.

  14. Anonymous clients

    • AddedAnonymous client invitations under a generated pseudonym.
    • AddedPush notifications for clients.
    • ChangedBilling codes removed from drafted notes.
    • FixedAssigning work failed when a client's device was not registered for push.
    • FixedSessions too short to summarize returned an unclear response.

  15. Modalities

    • ChangedDeclare more than one therapeutic modality. Drafts follow the full set.
    • FixedNote formatting was lost in emailed notes.

  16. Session renewal

    • AddedScheduled database backups.
    • ChangedNote drafting and PDF layout revised.
    • FixedTwo crash paths in the mobile app.
    • SecuritySign-in sessions renew without signing in again and remain revocable.

  17. Billing

    • AddedPay-as-you-go billing with automatic debit.
    • ChangedSubscription renewal and cancellation reworked across monthly, annual, and pay-as-you-go plans.
    • FixedA trial period stayed active after a one-time payment.
    • FixedA session could not start while a previous summary was still generating.

Help

Service status

Live status and incident history.

hpy.instatus.com

Support

Product questions, data requests, and BAA requests.

support@thinkhpy.com

Legal

Privacy policy Terms of service Security

Something on this page wrong or out of date? Email support@thinkhpy.com.